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PROGRESSIVE REDESIGN BENEFIT



Customers

The greatest incentive for the people at PRB is to receive the gratitude of the customers' staff and companies we work with. Not only the management, but all levels of the organization.


"The figures: 1.5 linear kilometres of cupboards emptied, 16,000,000 pages stored per year, and 100,000 working hours saved per year. It was definitely a positive experience: saving time allows us to devote ourselves to our customers."


MASSIMO OBERTO

Sales Manager, Banca d'Alba

April 2015


"From January 2013 onwards the processes were rolled out at the branches: our findings - besides normal every day problems - are positive. Not having efficient production processes would mean struggling. The processes are flexible: we have been able to change the operational flow of the lending process twice since we have had our processes in DataPicker. Just change the process and hey presto."


STEFANO ALDROVANDI

Deputy General Manager
Cassa di Risparmio di Cento

March 2015


"I am really glad PRB has become part of Oracle Partners; it was a great pleasure on our part and most importantly we are glad for the participation to the Oracle Cloud Day, that marks PRB as part of the Oracle Partner Network."


STEFANO CASSOLA

Corp. Communications Director Southern Europe
Oracle Italy

November 2016


"[…] We are at a turning point: closing the gap between Technology and human factors is absolutely mandatory. […] Future means technology and mind, and both must come together. I believe this workshop is a first and very important step in this direction."


GABRIELLA SALINI

Graphologist
Studio Salini

June 2017


"In the past, we thought of PRB as a supplier, but nowadays we know each other and they know our needs. Since they have kind of entered into the world of the Volkswagen Bank and its aims, we now consider them a partner."


GIANCARLO LURASCHI

Chief Information Officer
Volkswagen Bank GMBH

July 2006


"DataPicker has great potential regarding business process management in any organization and it is an up to date Technology. Making it available on the Cloud enables a large expansion of its features"


FABRIZIO CAPPELLI

Consulting Solutions Sales Rep
Oracle Italy

November 2016


"[…] Two reasons why I really enjoyed this workshop: firstly, a research group composed by graphologists and technicians brings something new and secondly because it made us discover our limits as graphologists and made us think about how to overcome them […]"


FEDERICA FENZL

Graphologist
Ce.S.Graf.

June 2017


"On 20 May 2012 at the Cassa di Risparmio di Cento we awoke with an earthquake: the headquarters and branch offices were unfit for use and we couldn't access the documents. So we decided to take the digitization step. First of all we decided to eliminate the paper: the first project we carried out in conjunction with PRB was Ecological CRCento."


LUCIA LANDI

Staff Manager
Cassa di Risparmio di Cento

October 2012


"Over these nine months we have experienced total reliability: the central control units have always worked. We know that, if the machines are good, they are also extremely reliable. And I would definitely say that the fact they were tested with commitment and meticulousness is an even greater guarantee."


GIANCARLO GROSSI

Organization Manager
Banca di Castenaso

June 2005


"...we see GDD as a tool to act on a process at the beginning of the process itself thus avoiding unnecessary paper production. So it is not a tool that generates a file from paper, but a tool that avoids paper entirely..."


ALBERTO LODA

Organization Manager
BCC Agrobresciano

March 2005


"All the computer systems in our organization are monitored constantly. We have a register where we note any computer outages - or “incidents” as we call them - every day. Well, we have had the GDD system for eight months now and since it was activated it has never crashed and it has never been out of order."


ALBERTO LODA

Organization Manager
BCC Agrobresciano

March 2005


"Within a year it had already brought about undeniable benefits by eliminating unnecessary repetitive work, like photocopying for example."


VIVIANA BACIGALUPO

Deputy General Manager
Banca d'Alba

March 2009


"During the last six months of 2012, we decided to speed up the digitization process by choosing PRB as a partner for our Ecological CRC project. We digitized sixty “operations processes” with the Lean CRC project, particularly the most paper-intensive ones, i.e. the processes related to lending. The processes work, there is no longer any paper around and everything is done digitally."


STEFANO ALDROVANDI

Deputy General Manager
Cassa di Risparmio di Cento

March 2015


"...we want to open new branches with all the necessary technology to cut down paper flows as far as possible."


VALTER VENDEMINI

Deputy General Manager
Banca di Pistoia

July 2006


"The branch is where customers are gained: they must serve them and amaze them for their efficiency, promptness, courtesy and time spent. How can we free up time to devote to our customers and maintain efficiency at the same time? The solution is the digital project."


MASSIMO OBERTO

Sales Manager Banca d'Alba

April 2015


"We worked on process digitization with the LEAN CRCento project, which involved altering the key banking processes by eliminating the use of paper. Before we had the dossier, the customer and so many reports and so many needs: very often documents were lost, stored badly, stored three times or moved. There was no method or order. Now all that has changed; you can get it all from your smartphone."


LUCIA LANDI

Staff Manager
Cassa di Risparmio di Cento

October 2012


"After years of planning, we have reached our goal. We have moved from paper to digital and have achieved the amount of extra efficiency we set out to achieve. Above all, however, it was the first step on a path towards improving the efficiency of the entire network. This brings benefits in the short term and - most importantly - in the medium term since, by continuing in our efforts to improve the efficiency of processes, we can put more energy into taking care of customer relations."


RICCARDO CORINO

General Manager Banca d'Alba

March 2011


"Immediately after an earthquake hit our area on 20 and 29 May 2012, PRB came down from Milan with specific customized products, which allowed us to get through that difficult time. I was appointed head of two digitization projects: LEAN CRC and Ecological CRC."


DANILO MANFREDINI

Securities and Miscellaneous Services Manager
Cassa di Risparmio di Cento

July 2013


"The LEAN CRCento and Ecological CRCento projects tended to reduce the various steps to create true business time, study time and investigation time. They eliminated tasks that existed in 2012, which did not create added value."


LUCIA LANDI

Staff Manager
Cassa di Risparmio di Cento

October 2012


"With the Ecological CRC project, whole rooms were freed from paper (6 million sheets were transferred) and filing cabinets were dismantled. About 300 m² of office space was recovered. Today it has been used as open space and to create more practical offices for the staff. A second parallel fundamental project called LEAN CRC (that is the idea of a leaner, more streamlined bank) digitized the organizational processes, thus eliminating paper. "


DANILO MANFREDINI

Securities and Miscellaneous Services Manager
Cassa di Risparmio di Cento

July 2013


"There is no more need for a paper files..."


RENATO VOGHERA

Manager Banca d'Alba

March 2009


"I would also like to say to my colleagues and the staff at Credito Cooperativo that the approach is positive and the experience is definitely positive."


GIUSEPPE FENOCCHIO

General Manager
Banca Agrobresciano

March 2005


"...I don't see people making photocopies any more. I do not see them doing the things I feared any more."


LUCIANO BENNI

General Manager
Banca di Castenaso

November 2004


"With GDD technology, we have freed up five bank executives, who we have devoted to new business initiatives without burdening the bank with new costs."


FEDERICO ZANOTTI

IT and Organization Manager
Banca di San Marino

December 2007


"...we decided to handle bulk payment processes with GDD since we assessed outsourcing this service as three man-years more expensive..."


ALBERTO LODA

Organizational Manager
BCC Agrobresciano

March 2007


"We also deal with dematerialization. Today, I put firm dates on hundreds of documents every day without moving, and so do my colleagues. So no one wastes time going to the post office to get things date stamped. The benefit is clear."


DANILO MANFREDINI

Securities and Miscellaneous Services Manager
Cassa di Risparmio di Cento

July 2013


"We achieved both time and cost savings, and greater security for all documents."


GIUSEPPE FENOCCHIO

General Manager
Banca Agrobresciano

March 2005


"I remember at the time I gave a report to the Board of Directors estimating a 60% saving on paper production. In practice, after a year, I can say that the real figure is very much higher."


ALESSIO FEDI

Organization Manager
Banca di Pistoia

December 2007


"It is a completely different way of working where you try to do away with paper and share information in order to manage customers better."


VIVIANA BACIGALUPO

Deputy General Manager
Banca d'Alba

March 2009


"...and most importantly save time..."


PAOLA MOSCA

Lending Clerk Banca d'Alba

March 2009


"...therefore the elimination of physical archives and filing cabinets."


VIVIANA BACIGALUPO

Deputy General Manager
Banca d'Alba

March 2009


loda

"...GDD is a powerful engine that I can use to manage dossiers with a very practical visual way of concretely managing any work flows we need..."


ALBERTO LODA

Organizational Manager
Banca Agrobresciano

March 2005


giovannini

"Before GDD was introduced at the central lending office, eleven people were needed. After, even though the applications and work had increased, the staff was cut to 6 plus two part-timers."


PAOLO GIOVANNINI

Assistant Manager
Banca di Pistoia

May 2007


"...there is the business aspect of course, but the human factor is in the foreground. This is what has always struck me and what I believe makes PRB stand out along with all the people who work for the company."


ALEX CARNAGHI

IT Manager
Banque de PSA Finance

December 2009


"...and in the end we felt that there was no comparison between what PRB was offering and what their competitors were offering."


VALTER VENDEMINI

General Manager
Banca di Pistoia

March 2009


"...I would say it was an extraordinary result. We installed and activated the complex electronic lending process in just a month or so."


GIANCARLO GROSSI

Organization Manager
Banca di Castenaso

June 2005


"We no longer have faxes in our offices, which seemed impossible, unbelievable. We now have attractive potted plants where the fax machines used to be and the people are not even realizing it."


LUCIA LANDI

Staff Manager
Cassa di Risparmio di Cento

October 2012


zanotti

"Top-ranking technical support, beyond all expectations."


FEDERICO ZANOTTI

IT and Organization Manager
Banca di San Marino

December 2007


loda

"With the ‘digital branch’, we went from 149,904 sheets of paper a year to 9,307 a year. Since 2007 we have therefore changed the layout of our branches and we are opening paperless ones."


ALBERTO LODA

Organization Manager
BCC Agrobresciano

March 2009


"The benefits we were promised turned out to be accurate."


PAOLA MOSCA

Lending Clerk
Banca d'Alba

March 2005


loda

"...when we did some real calculations on what we were achieving, we realized that it had definitely been worthwhile starting along this path..."


ALBERTO LODA

Organization Manager
BCC Agrobresciano

March 2009


"The true limit of GDD is the imagination of those who use it. You can manage any document-based process with ease and immediacy."


GIANCARLO GROSSI

Organization Manager
Banca di Castenaso

June 2005


"Banque de PSA Finance occupies a multi-storey building. The problem was that first one workstation crashed, then another, then a third one, then the whole floor ... then the fault started spreading to all floors in the building. Virtually a total stoppage of all workstations ... and this happened every now and then with no apparent reason. PRB stepped in and after about an hour, maybe an hour and a half, the problem was solved: spectacular!"


ALEX CARNAGHI

IT Manager
Banque de PSA Finance

March 2003


"In my opinion, the application is easy to learn and simple to use."


GABRIELE DELPIANO

Deputy Manager
Banca d'Alba

March 2005


"Since the advent of GDD, the average time it takes to move a branch has plummeted to less than a day of work, without any problem related to recovering all the branch documents."


ALBERTO LODA

Organization Manager
BCC Agrobresciano

March 2009


"...we used the first 20 days of September - I would say almost miraculously - to examine our problems, install procedures and do some staff training. It went so well that on 20 or 21 September 2004, we held our first board meeting using dossiers in digital format."


LUCIANO BENNI

General Manager
Banca di Castenaso

November 2004


"We started digitizing all bank documents and workflow in 2008."


MASSIMO OBERTO

Sales Manager
Banca d'Alba

April 2015


"The customer sent their fax ten minutes earlier and has already got the receipt, after just ten minutes. Exceptional speed."


MAURO GUARAGNA

Foreign Department Manager
Banca di Castenaso

July 2006


"We will have more time to go looking for new customers."


VIVIANA BACIGALUPO

Deputy General Manager
Banca d'Alba

March 2009


"I would say that this new technology greatly simplifies my daily work..."


DANIELA BONGIOVANNI

Financial department
Banca d'Alba

March 2009


"Moving a person during the holiday period meant first being forced to chase up all the users owing to the "personalizations"' they had made to the workstation. Today, with GDD, this is no longer a problem. The technology automatically follows you wherever you move."


ARTURO MARPICATI

IT Manager
BCC Agrobresciano

April 2006


"With GDD our way of receiving faxes has certainly changed. Before, the fax stayed for two or three hours in the photocopier."


SARA FERIO

Foreign Department Clerk
Banca d'Alba

March 2009


"I was personally convinced, and I pushed for PRB because I noted an aspect that other competitors did not seem to have: concrete solutions to meet our needs."


PAOLO GIOVANNINI

Assistant Manager
Banca di Pistoia

July 2006


zanotti

"With the introduction of GDD, we created a new product called Speedyprestito, a real-time loan. Without this technology, it would have been absolutely impossible to do."


FEDERICO ZANOTTI

IT and Organization Manager
Banca di San Marino

December 2007


"The time we save is used to involve our employees in sales initiatives."


GABRIELE DELPIANO

Assistant Manager
Banca d'Alba

March 2009


"...one thing I did not expect, for example, is that I do not have to get up to go to the photocopier to print everything."


SARA FERIO

Foreign Department Clerk
Banca d'Alba

March 2009


"Opening branches with a modified layout leads to savings on the opening of new branches of between 22 and 30% per branch."


ALBERTO LODA

Organization Manager
BCC Agrobresciano

April 2006


cervati

"...the cooperation between OCS and PRB is well oiled and we can always count on them with absolute confidence."


GIORGIO CERVATI

Development Manager
OCS S.p.a.

May 2009


"My personal opinion of this applied technology is very positive."


DANIELA BONGIOVANNI

Financial Department
Banca d'Alba

March 2009


"The first impression of PRB I had - not so much of the company as of the people - was the extreme clarity and simplicity with which they presented themselves. I would almost say humility and - at the same time – frankness, and relations have continued in the same way over these 4 years."


ALESSIO FEDI

Organization Manager
Banca di Pistoia

February 2010


"We processed all the requests that arrived from the branches in real time. No paper goes backwards and forwards any more because the whole process is digital. Our PRB colleagues gave us great support. They were always willing to try to meet the needs that arose as they arose."


STEFANO ALDROVANDI

Deputy General Manager
Cassa di Risparmio di Cento

March 2015


"...we took this path with bewilderment and fear. There was a long checking activity and we were forced to change our minds: it is giving positive results."


ALBERTO LODA

Organization Manager
Banca Agrobresciano

March 2005


"Our information technology outsourcer is producing a document-based procedure which however does not comply with the same criteria, the same rules and the same operating steps we are accustomed to with GDD, and now with DDD."


ALESSIO FEDI

Organization Manager
Banca di Pistoia

February 2010


"None of my colleagues would go back."


RENATO VOGHERA

Manager
Banca d'Alba

March 2009


"By macro-processes we mean communications management, loan application management, public circulars, documents produced in the branch, contracts and stock and share orders. All digitized."


MASSIMO OBERTO

Sales Manager
Banca d'Alba

April 2015


"This project has brought our bank significant benefits:
• Reduction in paper handling and connected costs, such as filing cabinets.
• Access and sharing of documents in real time.
• High security: we know who sees what and when.
• Immediate availability of documents.
• Greater efficiency of second and third level checks.
• Reduction of operational risks.
• Implementation of operational continuity standards."


PAOLO QUASSOLO

Organization Department Manager
Banca d'Alba

March 2011

"...the main benefit is primarily saving time"


GABRIELE DELPIANO

Deputy Manager
Banca d'Alba

March 2009


"There has been no GDD outage in 15 months. It is the only technology in the company to reach this level of reliability."


ARTURO MARPICATI

IT Manager
BCC Agrobresciano

February 2006



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If I had asked my customers what they wanted, they would have said 'faster horses'. - Henry Ford