Digital internal loans process, connected to the Intranet

Operational times for each loan: - 84% = from 108 to 17 minutes

UniCredit / 2010

Unicredit is one of the main European financial groups and the leading bank in Italy. Twenty-nine UniCredit branches opened in 1911 throughout Italy, and nineteen others in 1912, under the names of Cassa di Risparmio di Torino, Credito Italiano, Cassa di Risparmio di Verona and Banco di Sicilia. Its leading values are its widespread presence throughout Italy and its commitment to building a constant relationship with the local area in which it works, thus contributing to the area’s sustainable economic development. UniCredit has always stood out on the banking scene as an innovative bank for its steady relationship and knowledge of the local community, specialization and innovation.

Reduction of operational times per loan:
- 84% = from 108 to 17 minutes

Problem

UniCredit aims to:

  • Improve operational efficiency
  • Optimize results
  • Reduce paper usage
Solution

The SSC (Shared Service Center) Division of the Unicredit Group decided to experiment with the use of DataPicker technology applied to the "staff lending" process:

  • 7,500 applications were processed each year according to a complex procedure handled by email and with printed documents
  • Support for an application created with MS Access

DataPicker technology was introduced with the following aims:

  • Reduce working and application processing times
  • Standardize workflows
  • Speed up operations thanks to specific automations
  • Eliminate the dependence on paper
  • Provide support for governance and checks
Benefits
  • Reduction in working times per application: - 84% = from 108 to 17 minutes
  • Overall reduction of approximately 7 FTEs